请问下vir支付了后，账单界面变成了CANCELLED怎么办呢

Ais2019

4.5刀的订单，支付宝在账单界面点了付款，然后通过支付宝支持这笔订单
现在服务显示Cancelled，**也显示Cancelled，点进账单下面显示“找不到任何與此帳單有關的交易”
support-tickets页面是空的


“Open Ticket (Contact Us)”页面有这样的提示
When you place an order that our automated system cannot accept, it may either be rejected or flagged for a human to review.

If your order is pending manual review, congratulations, as it has not been rejected completely by our system. If there's an invoice generated, even if the order is marked as "cancelled," please go ahead and pay for the invoice. Then, your order will be placed in our manual review queue.

An agent will review your order as soon as possible, and either approve, reject, or request more information.

A ticket has been generated that you may view in the ticket area, titled "Your order is pending manual review." Please do not reply to this ticket or open a chat or other ticket about the matter. The queue is completely different from ticket & chat queues, so we will not be able to assist you. Only reply if our agent requests more information. The less we are contacted about manual reviews, the more quickly our team can accept them! Please check the ticket for more information.


请问我现在是应该提交工单咨询下，还是再等一会呢（可能是人工审核）？
感谢

20.12.6更新：
我提交工单表示自己通过支付宝支付了但是服务未激活，希望能帮忙激活服务，附上vir订单号和支付宝订单号
还在等结果

yomkk

你看有没有自动给你生成工单，有的话就等下人工审核，没有就发工单，我也遇到这种情况了，发了工单还没回复。不用太担心，一般都会给处理的了。

楚行云

我之前发工单了，然后机器给我取消了，再发工单说不能restore..

Ais2019

楚行云 发表于 2020-12-6 22:24
我之前发工单了，然后机器给我取消了，再发工单说不能restore..

我的支付后都成了Cancelled，根本没开通过啊...你的也是吗？

楚行云

Ais2019 发表于 2020-12-6 22:29
我的支付后都成了Cancelled，根本没开通过啊...你的也是吗？

我之前的是，然后我发了工单说明，然后直接给我退款了（其实我也让他帮我激活机器的），PayPal退款，估计要一个星期才能收到退款。不知道你的会不会

你瞅啥

我的订单显示 Pending 好久了 是啥意思？